You are here: Hair Salon Raleigh – The Pretty Mane & Company, Nail and Skin Care Salon Raleigh NC » Our Policies
Please check in at the reception area upon arrival. New massage clients are asked to arrive 10 minutes prior to the reservation to fill out paperwork.
To ensure promptness of all reservations, we reserve the right to reschedule any reservation that is 15 minutes or later to another convenient time. If you're more than 15 minutes late you may be charged a up to a 25% additional fee of your service.
Cancellations may only be made by phone or requested on our booking app, not via email. As a courtesy to our other guests, we ask that you give at least a 24 hour notice for any cancellation. All no-show appointments must be paid in full before an additional appointment will be honored. Massage and spa package clients are required to provide a credit card for all reservations; any no-show in these areas will result in a charge to your card for the full amount of the service.
The Pretty Mane & Company welcomes all well-behaved children.
The Pretty Mane & Company Salon accepts Visa, MasterCard, Discover, American Express, and cash for payment of services and products. No Checks are accepted, EVER.
We stand behind our products but should you be dissatisfied with any hair care product purchased at The Pretty Mane, we will gladly apply the full value of the product to another product of your choice. If atleast 90% of the product is still available for use. Less than 90% of product will not be eligible for a refund. All sales of brushes and makeup are final.
Hair design is an art. We encourage our designers to explore their creativity through this art while serving you, the client. Our commitment is that you will be completely satisfied with your services at The Pretty Mane & Company so if we have not met or exceeded your expectations, please tell us. We stand behind our work because it is the result of sincere effort, skillful execution, and high intention. If you’re not 100% satisfied, we will happily work with you at no additional cost.
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